Terms and Conditions
Introduction
These Terms and Conditions govern the use of this website and the contract between you and us. These terms set out the rights and obligations of any user and E-Ride in relation to the goods/services we offer through this website. Before you click on the 'Order' box at the end of the ordering process, please read these Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions and the Privacy Statement in their entirety, do not place any orders. These Terms and Conditions may be subject to change, so please read them carefully before placing any orders.
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Conclusion of the contract
During the various stages of the order, it is possible to view the details of this order and the total price and correct any errors, before confirming it to express your acceptance. You make a firm offer to E-Ride when you have completed the online ordering process by entering the requested information and clicking on the "order" button. This button allows you to confirm your order, which then becomes final and a sales contract is thus concluded. After confirming your order, we will send you an e-mail confirming receipt of your order and including all the information relating to your order.
E-Ride undertakes to honor orders received through its online store only within the limits of available stocks. In the event of unavailability of the ordered goods, we reserve the right not to deliver. In this case, we will inform you immediately and will reimburse you without delay for any payments already received.
2. Data confidentiality
We will archive contracts, purchase orders and invoices on a reliable and durable medium. You have the right to access these documents.
The personal data provided by the customer are not distributed to third parties; they are, unless the customer expressly objects, integrated into the E-Ride customer file. Banking data is not accessible by e-ride.fr. In accordance with Law 78-17 of January 6, 1978, the customer has the right to access and rectify at any time. To exercise this right, simply contact us by email at contact@e-ride.fr.
3. Legal and contractual guarantees
3.1 Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the good to the contract, in terms of hidden defects, we will refund, repair or exchange any vehicle or accessory that is apparently defective, damaged or damaged or does not correspond to your order. Upon delivery, a check of the apparent condition of the products must be carried out in the presence of the delivery person.
The buyer is required to check at the time of delivery that the goods received are compliant in quality and quantity present in the delivered packages. It is up to the buyer in the event of an anomaly concerning the delivery (damage, missing, damaged package, broken products, damaged boxes, or other) to make any reservations on delivery on the transport documents in the presence of the delivery person. It is strongly recommended to open the package in the presence of the delivery person to check the condition. The buyer is required to check the condition of the items upon delivery. Any anomaly must be reported to customer service within three days of delivery.
3.2 Contractual guarantees
Products purchased on the e-ride.fr website may be entitled to a contractual guarantee. The terms and durations of the guarantee are indicated on the product sheets.
If you have a problem or breakdown with your product, you can contact us to find out what steps to follow.
You must keep the purchase invoice for your product to benefit from your contractual warranty.
3.3 Liability
We do our utmost to satisfy you. We are responsible for the proper execution of these general conditions. However, our liability cannot be incurred due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than France. - The professional reseller who buys electric scooter stock is required to maintain his stock. We recommend regularly recharging the scooters in stock in order to preserve a minimum percentage of battery so that the battery does not deteriorate over time.
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Delivery times, costs and terms
4.1 Terms and delivery times
We will deliver the products to you at the address specified in the order form.
The shipment is made, except in cases of force majeure beyond the control of E-Ride, within a usual average period of 24/48 hours for France and 5-6 days for Europe from the confirmation of the order and full payment. The products remain the property of the seller until full payment of the price and/or collection of the amount paid. However, from the receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.
An order may, in rare cases, be cancelled and fully refunded if we cannot find a delivery service provider (particularly internationally).
E-Ride cannot be held responsible for a delivery error, if the information given by the customer is incorrect. E-Ride cannot be held responsible for a delay in delivery or its direct consequences.
The limit of liability is the full reimbursement of the amounts paid by the customer, no additional compensation for late delivery can be requested.
4.2 Delivery costs
Shipping is free for all orders of at least €150. For orders of €149.99 or less, a shipping fee of €8.50 applies.
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The price
The prices of our products are indicated in euros, all taxes included (French VAT and other applicable taxes). They include in particular the costs of processing your order.
If you request delivery outside of French territory, your order may be subject to possible taxes and customs duties when it arrives at its destination.
Payment of these duties and taxes is your responsibility and we invite you to inquire with the competent authorities of your country. You must also check the possibilities of importing or using the products you order from us in the destination country.
Prices only applicable on the e-ride.fr website.
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Payment methods and security measures
We collect your payment when you conclude the online contract.
6.1 Payment methods
You have several payment methods to pay for your purchases on our site.
- bank cards: Visa, MasterCard, other credit cards: Payment is made on the secure banking servers of our partners. This means that no banking information about you is transmitted via our site.
Payment by bank card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank you have chosen.
- PayPal: With PayPal your financial information is never shared. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.
6.2 Security
Payments via our site are subject to a security system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you against possible intrusion, we do not store credit card numbers on our computer servers.
6.3 Gift card
E-RIDE vouchers/gift cards are valid for 1 year from the date of purchase, only in store at the following address: 16 avenue Christian Doppler, 77 700 Bailly-Romainvilliers. They cannot be used on the e-ride.fr website. The vouchers/gift cards can be used to purchase scooters, unicycles, accessories and spare parts. They cannot be refunded.
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Satisfied or refunded: terms of exercising the right of withdrawal
In accordance with the legal provisions, within 14 days of receiving your product, you can exercise your right of withdrawal. You do not have to provide any reasons, however, the return costs will be at your expense. We will reimburse you for the full amount paid no later than 14 days after your withdrawal. On our proposal, you can also opt for another method of reimbursement.
MODEL WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of Magasin E-Ride SAS 16 Avenue Christian Doppler, 77700 Bailly-Romainvilliers:
I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :
(*) Delete as appropriate.
POSSIBILITY OF RECOURSE TO THE CONSUMER MEDIATOR
Consumer mediation refers to an out-of-court dispute resolution process, by which a consumer and a professional attempt to reach an agreement to amicably resolve a dispute between them, with the help of a third party, the mediator.
It is therefore an alternative to legal action, which is often lengthy and costly. The consumer nevertheless retains the possibility of taking the matter to court if mediation is unsuccessful.
All detailed information on consumer mediation is available on this link: https://www.service-public.fr/professionnels-entreprises/vosdroits/F33338
https://www.economie.gouv.fr/mediation-conso/liste-des-mediateurs-references
https://www.mediateurfevad.fr/
These conditions are subject to French law.
In the event of a dispute on the merits or form, the French courts will have sole jurisdiction.
- Returns
The seller accepts returns from customers within fourteen clear days on condition that the products have not been used, worn, damaged and that they have their label and/or accessories supplied with the product.
It is advisable to use the original package to make returns because the envelopes available do not offer optimal protection for returned items. Similarly, it is mandatory to return products with tracking and signature at a minimum. Responsibility for the return transport of a product is always the responsibility of the sender.
The seller reserves the right to refuse a return for any reason that does not comply with the conditions set out in paragraphs 1 and 2. Thus, the non-compliant checked package will be returned to the customer at their expense.
All our products have a Lithium battery: This must not be left to rest at a temperature below 10°, and above all, in order to preserve its maximum capacity, must be recharged at least once a month.
In the event of a compliant return, the seller offers the customer: A full refund of the products ordered.
For quick processing of returns, it is strongly recommended to include a copy of the invoice and an explanatory note inside the package.
Rise Up will not be held responsible for any negligence on the part of the customer in the procedures communicated to it.
In the case of a refund, any accessories offered or offers made to the customer will be deducted if the products are not returned in new condition. For any product offered as part of the sale and used, its price will be deducted from the refund amount.
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Contact us / after-sales service
The relationship between the seller and customers is governed by this contract. Customer service is open from Tuesday to Saturday, from 10:30 a.m. to 5:00 p.m., you can contact the after-sales service at 01 85 76 50 07. You can also contact the after-sales service by email at the following address: (contact@e-ride.fr) or by mail to E-Ride - 16 avenue Christian Doppler Bâtiment 3, 77700 Bailly-Romainvilliers.
It is possible that a product will not be covered by the warranty if it has been submerged in water or driven in heavy rain. E-Roue reserves the right not to accept the product under warranty if it does not meet the conditions.
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Newsletter subscription
Subscribing to the E-Ride newsletter allows you to obtain a promotional code.
By subscribing to the newsletter, the customer accepts E-Ride's privacy policy and agrees to the collection, storage and processing of data described therein. The customer can unsubscribe at any time using the link in each newsletter or by contacting our customer service.
The promotional code is valid once per person and from a purchase amount of €150. Promotional code only valid on the e-ride.fr website.
Exclusively on selected items. Cannot be combined with other sales and discount promotions.
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under its responsibility by the contract or has been carried out under its responsibility.
Article L211-5
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-6
The seller is not bound by public statements made by the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.
Article L211-7
Any lack of conformity which appears within six months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.
The seller may challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity claimed.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect originates in the materials that he himself supplied.
Article L211-9
In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate compared to the other method, taking into account the value of the goods or the significance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
The same faculty is open to him:
1° If the solution requested, proposed or agreed in application of Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be achieved without major inconvenience for the latter taking into account the nature of the property and the use that he is seeking.
However, the sale cannot be cancelled if the lack of conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 takes place without any cost to the buyer.
These same provisions do not prevent the allocation of damages.
Article L211-12
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the goods, according to the principles of the civil code.
