At E-ride, we accept product returns within a legal period of 14 days from the date of receipt of your order. The return conditions are clearly defined in our General Terms and Conditions of Sale (GTC).

To be accepted for a return, items must be in their original condition, unused and with all original accessories and packaging intact. Returned products must be accompanied by proof of purchase.

Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part. Please see our T&Cs for more details on the return procedure and possible exceptions.